|
OUR MISSION:
Southern Comfort Concierge, Inc., based in Atlanta, Georgia is an upscale full-service, personal assistant concierge and lifestyle management company, which specializes in providing outstanding service and luxury to our local, national and international clients and customers.
Our mission is to facilitate and fulfill the service requests of our clients and customers by providing upscale personalized services and top-notch care which results in comfort, convenience and time-saving solutions.
OUR COMMITMENT:
With our diverse customer experiences and client care focus on providing outstanding service, our clients can delegate their priorities, to-do list and many of their routine tasks to Southern Comfort Concierge, which will free up their mind and time to do other things. We cater to the sophisticated, savvy and strategically minded clientele who are strapped for time and rely upon us to provide consistent time-sensitive service.
We are totally committed to assisting our clients and customers in enjoying a simplified life by exceeding their expectations with extreme levels of service and results.
OUR GUIDING PRINCIPLES:
| |
Attitude |
|
- We are respectful, courteous and kind to everyone we encounter, treating every individual as a very important person.
- We are client and customer focused, driven to innovative ways of providing information and outstanding customer service.
|
|
| |
Integrity |
|
- We earn the respect, trust and confidence of our clients and customers by being honest, open and truthful through our actions.
- We are committed to facilitate and fulfill the essential, extraordinary and emergency requests of our clients and customers that are legal and ethical.
|
|
| |
Service |
|
- Our clients understand and communicate their personal and business needs. We listen to their needs and respond with outstanding service.
- It is our firm belief that all of the details – the big and little things in service really matter.
|
|
| |
Confidentiality |
|
- We respect and maintain the privacy of each of our clients and do not share or advertise testimonials or endorsements of service with anyone outside of our company unless our client has given us written permission to do so.
- We do not release client contact information or the category of services requested by our client, in accordance with our service level agreement to anyone outside of our company with the exception of our preferred vendors, where referrals are given in which our client has given us written permission to do so.
|
|
| |
Communication |
|
- We welcome the successful exchange of ideas between our clients, customers and our company.
|
|
| |
Accountability |
|
- We are responsible for providing timely and measurable results which produce the highest value to the people we serve.
- We follow-up with our clients and customers prior to, during and after the initiation of our service level agreement, and seek feedback and evaluation regarding our service offerings and ways we can offer continuous improvement of services.
|
|
OUR GOALS:
Be the industry personal assistant concierge and lifestyle management leader by producing:
- Satisfied and loyal clients
- Positive and memorable client experiences
- Repeat business and referrals.
OUR LEADER:
Stan Taylor is currently the President and Chief Executive Officer of Southern Comfort Concierge, Inc.
Prior to founding Southern Comfort Concierge, Inc., in 2006, Stan spent the previous 16 years serving and leading in the military, corporate and private sector in the information technology industry. He held a variety of leadership, management and consulting roles in software development and testing, technical support, knowledge management, change management, customer support and operations with the U.S. Air Force, Renaissance Worldwide, Inc., Volt Services Group, and Hewlett Packard Company. Leveraging his broad experience in enhancing the total customer experience through balancing the use of his customer relationship management experience, technology support skills, and team members’ expertise, the vision of Southern Comfort Concierge is to facilitate and fulfill the ever changing needs of our global culture, 24 hours a day, 7 days a week, 365 days a year – anywhere in the world.
Our support team has a combined 75 plus years of experience in customer service related fields including: business administration, hospitality, administrative management, event planning, facilities management, and information technology industries, to name a few.
PROFESSIONAL AFFILIATIONS:
- – advocate for our members through essential resources, continuing education, networking opportunities, and other professional endeavors.
- – premier international concierge network that provides global service for senior business executives, lawyers, doctors, celebrities, entertainers, professional athletes, and others too powerful and busy to be bothered with the day-to-day details.
- – The mission of the South Fulton Chamber of Commerce is to promote, advance and support the business, civic and community interests of South Fulton County and to take a leadership role in achieving these interests in an ethical and lawful manner.
- – Triangle Concierge is the world's premier international concierge training and consulting company. We train both individuals and companies how to create their own concierge and/or Lifestyle Management Company. Since 1998, Triangle Concierge has provided cutting edge products and services to thousands of clients from both small and large companies from the United States, across Canada and over 40 countries from around the world.
|
